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The Global Combat Support System - Marine Corps (GCSS-MC) Program is rapidly approaching the most critical point in its life-cycle with the fielding of Block 1. Organizational Change Management (OCM) for the GCSS-MC program had proceeded for approximately five years in anticipation of this critical event. The program required a user facing profile with OCM elevated to a higher plane with greater intensity. At that point, effective OCM required extraordinary collaboration and coordination with Headquarters, the Operating Forces (III MEF), LOGCOM, and the all important User groups as well as experience with an enterprise transformation. IR Tech was chosen to provide help establishing and maintaining that collaboration and coordination. We use an 8 Step OCM process to support OCM. This process was used to prepare the program for Milestone B and is the process of choice for III MEF fielding. This approach identifies the OCM framework with specific actions to move the program through the change process and introduce the Oracle LCM software.

Step 1. Create a sense of urgency.

Step 2. Form a powerful coalition

Step 3. Guide the creation of a vision for change.

Step 4. Communicate the vision for buy in.

Step 5. Empowerment to remove obstacles.

Step 6. Create short term wins.

Step 7. Consolidate Improvements.

Step 8. Make it Stick.

We also help manage the GCSS-MC Mission Area Performance Metrics (MAPMs) which are partly the program’s report card but more importantly reflect how well GCSS-MC provides enterprise-wide visibility of data to allow logistics planners and operators - at the strategic, operational, and tactical levels of war - to make decisions about the logistics chain based on reliable, timely information. We instituted a dynamic, iterative and responsive process for both baselining ‘in-use’ and ‘to be’ performance measurements. These are the activities associated with our process:

• Coordination with both internal and external entities.

• Evaluate existing metrics to ensure that they are tied to strategic goals, are actionable, and are properly mapped to the LogOA. Develop new metrics if necessary.

• Execute metric (data) mapping exercises with the identified data sources.

• Data collection activities include the Extraction, Transformation (if applicable) and Loading (ETL) of both Legacy and GCSS-MC datasets into a format and environment that readily enables calculation and reporting activities.

• Process datasets through the metrics generation process and provide calculated results in a standardized format.

• Conduct diagnostic analysis against metric results, identify refinement possibilities, and translate results into actionable language so decision makers can make a better informed decision

• Obtain Enterprise/PMO concurrence in designed metric meeting performance measure goals.

• Submit metric documentation (name, formula, mapping, sources and test cases) to the CSS-MC program management office for inclusion in the official program documentation.

• Manage the timely collection of pertinent data from Legacy sources for establishing both a baseline metric and for perpetual use in future IT business case preparation and adjudication.

• Publish metric results into multiple Logistics Performance Dashboards on a scheduled basis.

We provide expert professional service support for the planning, deployment/fielding, and support of GCSS-MC LCM. The GCSS-MC Program Manager (PM) is accountable for the successful activities required to satisfy acquisition compliance and functional advocate directives with the near term priority being the successful execution of current LCM Block 1 events at III MEF and MCLC. We help manage and support a vast array of internal and external stakeholders and activities and have identified over 30 internal and external organizations from the GCSS-MC team to include Bridging Systems Project Officers and MEF Liaisons. We aid the PM in managing relationships to each organization and the program is dependent upon many of these for a successful change management program. We also provide highly experienced Logistics Data Analysts who address the requirements of the Mission Area Performance Measurement Program (MAPMP) in order to baseline, measure, and assess the “in-use” benefits resulting from the implementation of GCSS-MC. We support the requirements for accurate data (pre and post implementation) to support OCM objectives.